Global Connect Hospitality General Term & Condition

Please read emails carefully and understand the contents and prices. All the email conversations will be also part of your contract with us once you make the booking.
Please take care of the belongings before leaving the car or Hotels. Company is not responsible for any loss.
As per the directive given by the Government of India, all Indian/Foreign Nationals are required to provide proper proof of identification upon check-in. Valid identifications documents are: Passport & Visa together, Voters Id card, Current Driver’s License. All the documents must include a photograph.
Hotel / camps or any kind of accommodation can deny stay if valid id proof is not provided. Company is not responsible for any ID proof related issues.
For extra adult, many hotels provide extra mattress also instead of extra bed. Kindly inform us in advance (before booking) if you prefer only extra bed instead of extra mattress.
It is presumed that the tourist is medically fit to undertake the tour. If you have certain kind of allergy (especially for food) or any serious health issues kindly inform us in advance.
Many small hotels / resorts do not have lift so kindly inform us in advance if you are not comfortable with stairs.
Generally, hotel check in time is 14:00 hrs and checkout time is 11:00 hrs across India. Confirm early check in or late checkout will be chargeable if not included in cost. Kindly contact hotel directly if you want complimentary early check in or late check out.
Many hotels charge extra for room heater or wifi. Normal package does not include this so in that case these charges should be paid at hotels (if any).
If meals are included in package it will be served at set menu basis in a buffet menu / fixed / meal credit. Any items which are not in them in ideal Buffet / Fixed menu will be charged extra at the time of consumption. Hotels decide the menu and options of items for menu. Some hotels having Meal credit policy instead of Buffet or Fixed Menu during low occupancy in hotel – This meal credit amount is decided by hotel management – if bills go above the given meal credit amount then extra amount should be paid directly at respective hotel. Room service for the food or packing is charged extra at many hotels.
Due to any reason if Vehicle breakdown due to technical reasons we will try our best to arrange another vehicle as soon as possible for the major problems. For minor problems, which will not take much time vehicle will be repaired. Kindly cooperate.
We shall not be responsible for any delays & alterations in the program or expenses incurred directly or indirectly due to natural hazards, flight cancellations, accident, breakdown of transport, weather, sickness, landslides, closures/blockades due to political unrest or any such incidents.
AC will not work in all hill areas or stopped / parked vehicle.
Driver will not drive on No-entry zones and should not be forced to drive on narrow streets or roads which can create traffic jam. Normal working hours of driver is 12 hrs in case you want services more than 12 hours in a day kindly inform us in advance.
In some hill area roads driving after sunset and music is not allowed due to risk of life. Kindly cooperate for the same.
Pick up and drop point will be one only (If multiple pickups and drop please mentions email conversation before booking)
In case you want multiple visit to some particular place kindly mention in advance because some places are having very high charges of parking.
Tour destination / route cannot change without prior notice (Amended route and tour Destination rates may be change)
The rates are subject to change, depending on the fluctuation of diesel/Petrol prices in India. If the prices increased more than 5 % than the time of booking, we will increase the rate even if the rates are confirmed earlier.
Global Connect Hospitality reserves the right to give you a similar car if the car you booked is unavailable.
At many of the tourist destination / hill station – some of the road / shopping market / mall road have “NO ENTRY” for all / some bigger tourist vehicles depends on destination along with time restrictions also. In this kind of situation guest have to manage another available mode of transport with an additional cost and on direct payment basis, this cost is not included in ideal package inclusion.
Sometime vehicle parking area little far from the sightseeing spots. Guests need to reach the parking at their own cost.
Vehicle will be permitted to use for sightseeing points on the route and inside the city limits or which is mentioned in itinerary. For additional sightseeing, off route sightseeing, sightseeing not inside the city limits or substitute sightseeing kindly contact company. Refund is not possible if any particular sightseeing point is not covered. In case you want some excursions kindly inform company in advance or discuss these things with company rather than driver. All nearby sightseeing points should be covered together. However, in case of sometime issues with some particular place we can adjust.
No refund for short stay or unveiled facilities.
Force Majeure Circumstances

The user agrees that there can be exceptional circumstances where the service providers like airlines, hotels, the respective transportation providers or concerns may be unable to honour the confirmed bookings due to various reasons like climatic conditions like Epidemic/Pandemic or Endemic, Labour unrest, Insolvency, Business Exigencies, Government Decisions, Operational and Technical issues, Route and Flight Cancellations, International Events, War etc. If THE COMPANY is informed in advance of such situations where disruption of bookings may happen, it will make its best efforts to provide similar alternative to its customers or refund the booking amount after reasonable service charges, if supported and refunded by that respective service operators. The user agrees that the being an agent for facilitating the booking services shall not be responsible for any such circumstances or resultant financial impact if any and the customers have to contact that service provider directly for any further resolutions and refunds.

Customer acknowledges that the company is only a mere tour operator and any refund for any service(s) which was/were not delivered by the service provider or for any reason for which the User is entitled for a refund is subject to the company receiving the amount from the said service provider. User acknowledges that THE COMPANY shall not be held liable for any delay in refund or non-refund of the amount from the service provider. In such events the User shall directly approach the service provider for any claims.

THE COMPANY shall not be liable for delays or inabilities in performance or non-performance in whole or in part of its obligations due to any causes that are not due to its acts or omissions and are beyond its reasonable control, such as acts of God, fire, strikes, embargo, acts of government, acts of terrorism, Epidemic/Pandemic or Endemic or other similar causes, problems at airlines, rails, buses, hotels or transporters end. In such event, the user affected will be promptly given notice as the situation permits.

Without prejudice to whatever is stated above, the maximum liability on part of THE COMPANY arising under any circumstances, in respect of any services offered on the site, shall be limited to the refund of total amount received from the customer for availing the services less any cancellation, refund or others charges, as may be applicable. In no case the liability shall include any loss, damage or additional expense or any loss whatsoever beyond the amount charged by THE COMPANY for its services.

In no event shall THE COMPANY and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of data or profits, arising out of or in any way connected with the use or performance of the THE COMPANY website(s) or any other channel . Neither shall THE COMPANY be responsible for the delay or inability to use the THE COMPANY websites or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the THE COMPANY website(s), or otherwise arising out of the use of the THE COMPANY website(s), whether based on contract, tort, negligence, strict liability or otherwise.

THE COMPANY is not responsible for any errors, omissions or representations on any of its pages or on any links or on any of the linked website pages.
Company is not responsible for any accident/injury/death/theft of person or property during the course of the tour.
All rights reserved to management to cancel any service without any refund until full advance money towards the service is received from the customer and accepted by company. Company can change the features or functionality of the services at any time, without any notice.

Global Connect Hospitality Here by expressly disclaims any implied warranties imputed by the laws of any jurisdictions or country other than India. Global Connect Hospitality considers itself and intends to the jurisdictions only of the court of Gautam Buddh Nagar Uttar Pradesh India.